Processing/Shipping

Processing Times: 

Our processing time varies depending on the item. We have one primary wand maker, and each item is made to order. When possible, we ship out orders earlier. If you need the order by a certain date, please email us so we can do our best to get it off in time. 

Handmade Products - Processing Time Estimates:

• Ready To Ship Wands -  1 week
• Custom Wands - This varies. Most often it is about 6-8 weeks, but it can be more or less.  

Shipping: 

For our handmade products we use USPS for our shipping needs. We ship in and outside of the US. 

Shipping speeds vary greatly depending on where you are located and the shipping speed you selected when checking out. 

Once an item is shipped, it is out of our control. We will do our very best to get an order to you on time, but occasionally there are delays with USPS. We will provide a tracking number for all orders. 

If an item is returned to us, customer will be responsible to pay for shipping it again. Items are often returned due to an insufficient address or incorrect address. We will gladly ship it again, but buyer will need to pay for shipping, especially international customers. If the customer decides they no longer want the wand, and it is one that we will be able to resell (no specific custom details), then we will refund the buyer minus the shipping costs. 

International Customers:

We do ship internationally, but please know that it can take up to six weeks for an item to be delivered once shipped. 

International customers may be subject to import duties and taxes, which are levied once a shipment reaches your country. Your charge from Osborne's Wand Shop includes just the cost of your items and the cost of shipping. Any additional charges for customs must be taken care of by you. Please note that we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so please contact your local customs office for more information.